Service Manager Level 1 Certification

To get this Certification, you must attend/view all webinars below and pass the corresponding quizzes including a final exam.  Do NOT take the quiz until AFTER you attend the webinar OR watch the replay (if you miss the webinar)! You will not pass. Remember your progress is in reports that your managers download.
Please sign up for as many of the below webinars as soon as you can. (some may not be scheduled yet).

YOUR DASHBOARD

When you logout, your progress will be tracked and saved on your dashboard. When you return and login you will be taken to your dashboard to click the “resume” button and continue.  

Free

104 Keys to Communication-Types of Communication Quiz

Free

105 Keys to Communication–Words–Tone–Body Language-Quiz

Free

106 Keys to Communication–My Words–Tone–Body Language-Quiz

Free

202 Factory Maintenance Schedule-Required Maintenance-Quiz

Free

203 Advanced Driveway Sales – Additional Services-Quiz

Free

209 Technician–Advisor–Parts Associate-Communication-Quiz

Free

401 The Art of the Walk Around 1-Why Walk Around?-Quiz

Free

402 The Art of the Walk Around 2 – Key Steps-Quiz

Free

403 The Art of the Walk Around 3-Dealership Specific Walk Around-Quiz

Free

450 Fixed Ops #s for Service Advisors 1 Sales-Quiz

Free

451 Fixed Ops #s for Service Advisors 2 Gross Profit and KPIs-Quiz

Free

452 Fixed Ops #s for Service Advisors 3 Improvement-Quiz